Some users are experiencing trouble installing the iOS 10 software update by way of the Over-the-Air Software Update mechanism. The problem is not subtle if encountered, the update halts and then displays a “Connect to iTunes” screen similar to recovery mode, preventing the update from going further. Essentially this means the iPhone or iPad will be bricked and unusable until it can be restored or successfully updated with iTunes and a computer.
Update: Apple has apparently fixed the problem with the OTA update. If your device is still stuck on the iTunes logo screen, proceed with the restore or update process with iTunes as recommended.
Troubleshooting iOS 10 Update Fail Connect to iTunes Problem
If you experience the “connect to iTunes” problem, iOS 10 update has failed and you will need to use iTunes to fix the issue.
- Connect the impacted iPhone, iPad, or iPod touch to a computer with a USB cable
- Open iTunes and choose “Update” – this may allow the device to complete the iOS 10 update process
- If “Update” is not available or fails, choose “Restore”
Some users who restore the effected iPhone or iPad through iTunes discover the device is being downgraded to iOS 9.3.5, rather than updating to iOS 10. If this happens, it may be a good idea to stay on iOS 9.3.5 for a while until the trouble with the iOS 10 update is resolved, or use iTunes to install the iOS 10 update instead of the on-device OTA mechanism.
Upon connecting the bricked device to iTunes, you may encounter the following message alert:
“There is a problem with the iPhone “(Device Name)” that requires it to be updated or restored.
The problem may be fixed by updating your iPhone, which preserves your settings and content. However, if updating doesn’t work, it may be necessary to click Restore, which erases all settings and content. If you backed up this iPhone to this computer or iCloud, you’ll be prompted to restore the backup onto the iPhone.”
There are reports of successfully installing iOS 10 on the iTunes logo screen bricked devices by simply waiting for iTunes to have the iOS 10 update available and choosing the Update button instead, or by using iOS 10 IPSW files matching the device.
If the update fails, iTunes will inform the user that the device must be restored to factory settings, which would then be able to restore from a backup.
Finally, some of the impacted users who are attempting to use recovery or restore mode to restore the iPhone or iPad may encounter an error 1671 or similar error message in iTunes, which further complicates the trouble. The 1671 error may be resolved simply by waiting until the Apple servers can be contacted successfully again. There are also mixed reports of resolving iTunes error 1671 by restarting the iPhone or iPad and the Mac or PC.
How to Fix a Completely Failed iOS 10 Update
iOS 10 update totally failed and now you can’t use an iPhone or iPad at all? This is pretty rare, but if it happens you may need to try a Recovery Mode Restore. This works if for some reason your device continues to have problems with the iOS 10 update failing or iOS 10 update getting stuck.
First let’s assume you connected the iPhone or iPad to iTunes and used the above methods near the top of the article to no success. The iPhone or iPad is totally bricked and unusable. That’s when this next step comes in.
What you’ll need to do is to restore it through iTunes with Recovery Mode, here’s how:
- With the iPhone or iPad connected to the computer, hold down the Home button and Power button until you see the Apple logo
- As soon as you see the Apple logo, hold down the HOME button only and let go of the power button
- Keep holding the Home button until iTunes notifies you of a device in Recovery Mode
- Choose to Restore the iPhone or iPad while in Recovery Mode
Once the device is recovered it will either restore from a backup, or you can update to iOS 10 again through iTunes.
If you are experiencing trouble with the iOS 10 update, or you have fixed any iOS 10 update problem, let us know in the comments!
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